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Delivery & Returns

Delivery & Returns

Free returns on all orders

Delivery Times & Rates


Please place your order before 23:59 Sunday 17 December for delivery in time for Christmas

Please place your engraving orders by 23:59 Friday 15 December for delivery in time for Christmas

All orders will be delivered by UPS for €15 per address. Delivery charges are complimentary for orders over €1,000. Please allow 5 days to receive your order.

You may verify the status of your order and delivery by contacting Customer Service Toll Free on 00 800 2000 1122. Our hours of business are Monday to Friday 10:00 to 19:00; closed weekends and Public Holidays in England and Wales.

Return Policy & Packaging Information


Any purchases made in store, online at Tiffany.com or over the phone from 1 November 2017 will benefit from an extended returns policy. All items can be returned through our normal channels until 14 January 2018*
* All purchase made after 14 December 2017 will be subject to the standard 30 days returns policy

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 14 days of return.

Merchandise will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.

Retail stores cannot exchange items or refund the purchase price for online-goods.

Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale or engraved and customised pieces. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.

If you have any questions please contact Customer Service at 00800 2000 1122. A Consultant will be on hand to assist you from 10:00 to 19:00 Monday to Friday. Closed Sunday and public holidays in England and Wales.