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Frequently Asked Questions

How will my order be delivered?

Delivery Times & Rates

All orders will have a shipping cost of €7 per address. Delivery charges are complimentary for orders over €500. Please allow 5 days to receive your order.

Please place your order by Tuesday 18th December for delivery in time for Christmas.

Please place engraving orders by Friday 14th December for delivery in time for Christmas. You may verify the status of your order and delivery by contacting Customer Service Toll Free on 00 800 2000 1122. Our hours of business are Monday to Friday 10:00 to 19:00; closed weekends and Public Holidays in England and Wales.

  Return Policy & Packaging Information

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 14 days of return.

Purchases made in store, on or over the phone between 1 November – 31 December 2018 will benefit from an extended return policy. Purchases made within this timeframe can be returned, in line with our policy, until 31 January 2019. Purchases made after 31 December 2018 will carry a standard 30 days return policy unless stated otherwise.

Merchandise will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.

Retail stores cannot exchange items or refund the purchase price for online-goods.

Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale or engraved and customised pieces. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.

If you have any questions please contact Customer Service at 00800 2000 1122. A Consultant will be on hand to assist you from 10:00 to 19:00 Monday to Friday. Closed Sunday and public holidays in England and Wales.